Privacy Policy

Privacy and Fair Processing Notice

We appreciate the trust you place in us when sharing your personal data. The security of that data is very important to us. In this Notice, we will explain how Neil Campbell Ltd collect, use and protect your personal data.
We will also outline what rights you have with regards to your personal data and how you can exercise those rights.

Who we are

Neil Campbell Ltd is a data controller and processor.

Our registered office address is:
Neil Campbell Ltd
3 Longbridge Road
Plymouth
PL6 8LT

Why does Neil Campbell Ltd need to collect and store personal data?

In order for us to provide you with a service we need to collect personal data for correspondence purposes and/or service provision.
We are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.

In the course of dealing with you, we may pass your personal data on to our service providers who are contracted to Neil Campbell Ltd. Our contractors are obliged to keep your details securely, and use them only to fulfil the service they provide you on our behalf.

Categories of information

The categories of information we collect may include, but are not limited to, those set out below:

  • Your contact information;
  • Information about your visit to our website stored on your device using cookies;
  • Information necessary for us to provide you with a service;
  • Information about your business;
  • Any other information that you choose to send us

Uses of Your Information

Neil Campbell Ltd will process – that means collect, store and use – the information you provide in a manner that is compatible with the EU’s General Data Protection Regulation (GDPR) and the Data Protection Act 2018. We will endeavour to keep your information accurate and up to date. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Our aim is not to be intrusive or ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

We may use your information in the following ways:

  • To provide you with information regarding services and products we provide;
  • To provide a service to you;
  • When you provide services to us;
  • To comply with our legal responsibilities;
  • To respond to requests you put to us;
  • To carry out any steps required before entering into a contract with you or with a third party;
  • To post reviews/feedback and other media onto our website or social media sites.
  • To ensure that content from our website is presented in the most effective manner on your device.

Purpose and legal basis for processing

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances.

  • To contact you, if you have provided your details via our contact forms, social media sites, emailed or phoned us directly.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.
  • To fulfil a contract with you.
  • Generally, we do not rely on consent as a lawful basis for processing your personal data, other than in relation to:
  • Sending direct marketing communications to you (in circumstances in which we are not relying upon legitimate interests);

Who has access to your data?

Neil Campbell Ltd will have access to your data for the purposes listed above. Where third parties are involved in the process they will be bound by terms of confidentiality and this Notice.

International transfers

Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.

In the event that we need to transfer your personal data out of the EEA, we will do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or

  • Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
  • Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

Your data rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include:

  • Your right of access
  • Your right to rectification
  • Your right to erasure
  • Your right to restriction of processing
  • Your right to object to processing
  • Your right to data portability
  • Your right to withdraw consent

You can read more about these rights here https://ico.org.uk/your-data-matters/

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

How long will Neil Campbell Ltd keep your data?

Personal data will only be kept in line with our normal business requirements and according to our data retention policy and procedures.

How will we secure your data?

We recognise our responsibility to protect the information you provide to us. Neil Campbell Ltd takes appropriate technical and organisational steps to protect personal information.

Changes to this Notice

This Notice may be adjusted from time to time. Neil Campbell Ltd reserves the right to modify or amend this Notice at any time. The effective date of this Notice is displayed at the beginning of this Notice. Please check back periodically, and especially before you provide any personally identifiable information.

Contacting Us

Neil Campbell Ltd controls and is responsible for your personal data. If you have any questions or concerns about this Notice or the use of your personal data, please feel free to contact us and we will make every reasonable effort to address your concerns:

Contact: 07931 253796

Complaints

Should you feel unsatisfied with our handling of your data, or about any complaint that you have made to us about our handling of your data, you are entitled to escalate your complaint to a supervisory authority within the European Union. For the United Kingdom, this is the Information Commissioner’s Office (ICO), who is also our lead supervisory authority. Its contact information can be found at https://ico.org.uk/

Website Terms and Conditions

Update 07/09/2020

This page provides information about the legal terms and conditions that may apply to your use of www.southdevonautosmart.co.uk.

INFORMATION ABOUT Neil Campbell Ltd

This website is owned and operated by Neil Campbell Ltd, a company registered in England and Wales (Company Registered number is 04994528) whose registered office is at 3 Longbridge Road
Plymouth PL6 8LT

Our Company VAT Number is 895 6045 82.

Unless we say otherwise, we use the terms “Autosmart”, on this website to refer to Neil Campbell Ltd an official franchisee of Autosmart International Ltd.

WEBSITE TERMS OF USE

The Website Terms apply to your use of the South Devon Autosmart website at www.southdevonautosmart.co.uk (the “Website”) and to any information you place on the Website.

The Website Terms apply regardless of how you access the Website, including any technologies or devices by which Neil Campbell Ltd makes the Website available to you at home, on the move or in store. You must read these Website Terms carefully, and we recommend that you print and keep a copy for your future reference.

By accessing, browsing, using and registering you confirm that you have read, understood and agree to these Website Terms in their entirety. If you do not agree to these Website Terms in their entirety, please do not use this Website.

All legal notices on this Website which relate to your use of the Website together with all applicable terms and conditions and our Privacy and Fair Processing Notice govern your use of this Website. The use of the site www.southdevonautosmart.co.uk implies the full acceptance of the general conditions of use hereinafter described. These terms of use may be modified or supplemented at any time, so users of the South Devon Autosmart website are invited to consult them on a regular basis.

The website www.southdevonautosmart.co.uk is updated regularly. In the same way, legal notices can be modified at any time: they are nevertheless imposed on the user who is invited to refer to them as often as possible in order to read them.

Use of AUTOSMART Brand

You may not use any product image, corporate title, designation, service mark, trademark or any other trading name or style of Autosmart International Limited (“AUTOSMART Brand”) without having first obtained Autosmart International Limited consent in writing.
They may withdraw any consent or approval referred to in this clause at any time by notifying you of such withdrawal.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Below is a list of the cookies that you will find on southdevonautosmart.co.uk

YouTube
VISITOR_INFO1_LIVE Used by YouTube to keep track of user preferences for embedded YouTube videos.
YSC Used by YouTube to track views of embedded videos
Google
NID The NID cookie contains a unique ID Google uses to remember your preferences and other information, such as your preferred language (e.g. English), how many search results you wish to have shown per page (e.g. 10 or 20), and whether or not you wish to have Google’s SafeSearch filter turned on.
__Secure-3PAPISID Used by for targeting purposes to build a profile of the website visitor’s interests in order to show relevant & personalised Google advertising
__Secure-3PSID Used by for targeting purposes to build a profile of the website visitor’s interests in order to show relevant & personalised Google advertising
__Secure-3PSIDCC Used by for targeting purposes to build a profile of the website visitor’s interests in order to show relevant & personalised Google advertising

Third party sites

This Website contains links to other websites operated by third parties. Please note that this privacy policy applies only to the personal data that we collect through this Website and we cannot be responsible for personal data that third parties may collect, store and use through their website. You should exercise caution and always read the privacy policy of each website you visit carefully.

Reviews

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"Autosmart products are great to use, here at Warren’s valeting we’re using them every day. The new matrix range is giving our customers the very best in ceramic coating for their vehicles. Neil Campbell, the Southwest rep is speedy and reliable and really knows his stuff. Keep up the good work Autosmart, bang to buck products!!! Jon Warren Business Owner. www.warrensvaleting.co.uk."

5/
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"As a haulage company and lorry retailer keeping our fleet in tip top condition is essential. We've been using Neil Campbell and Autosmart products for 14 years now and have found the products easy to use, very effective and cost efficient. Neil provides a great service - knows his products and our cleaning needs and has been able to provide us with the best solution at the best price. www.hottottransport.co.uk."

5/
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"Since dealing with Neil we have changed over to Biocidal cleaner which enables us to thoroughly clean all our food safe areas and vehicles. We have proven its superior sanitising properties with our programme swab testing. I am extremely happy to recommend Neil for all our cleaning, vehicle and janitorial products which is backed up by his great service. Julian Evans Managing Director. www.sandjfisheries.co.uk."

5/
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"David May Motor Services have been using Autosmart products supplied by Neil Campbell for more than 10 years now, having four divisions we wanted to use one company to supply as many products as possible as well as getting a good price and service. We have always been delighted with the range of products, including bulk screen wash as the newest piece of equipment which we use to sanitise our own hire vehicles along with customers vehicle coming in for work. The Autosmart alloy wheel cleaner is the best on the market according to our Valeter who has been in the trade for 35 years. Michael Lavers – Bodyshop Manager. www.davidmaymotorservices.co.uk."

5/
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"We provide a one stop shop for all drainage and sewage disposal and our vehicles are constantly on the move, in challenging conditions. For 7 years Neil Campbell has supplied us with a range of Autosmart Products to clean our vehicles and machinery quickly, efficiently and eliminate any unwanted odours. When the virus hit, he was able to provide all the necessary hygiene products such as hand sanitisers, hand wash and dispensers needed to keep our staff safe. He’s knowledgeable, quick to respond and the products are outstanding. John, Operations Manager Hydro- Rod. www.hydrorod.com"

5/

Accreditations or Customer Logos

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Phone 07931 253796
Email neil.campbell@autosmart.uk.net
Address Unit 2B, Warehouse 1,
King Charles Business Park,
Old Newton Road,
TQ12 6UT